Milk & Mane Wig Return and Refund Policy

At Milk & Mane, we aim to ensure complete satisfaction with every purchase. Please review our return and refund policy carefully to understand your rights and obligations.

1. Eligibility for Returns

- You may return your purchase for a full refund within 14 days of the delivery date.

- To qualify for a return, the item must be unused, unworn, unwashed, uncut and in the original condition, including all tags and packaging.

- Wigs that have been altered, styled, or customized are not eligible for return.

2. Non-Returnable Items

- Custom orders(wigs made specifically to your specifications) are non-returnable.

- Final sale items or those purchased at a discount cannot be returned or refunded.

- Items showing signs of wear, damage, or modification will not be accepted for return.

3. Return Process

- To initiate a return, please contact us at info@milkandmane.com within the 14-day window with your order number and reason for return.

- Once your return is authorized, you will receive a return shipping label. Please note, customers are responsible for return shipping fees.

4. Refunds

- Once we receive and inspect your return, we will notify you of the approval or rejection of your refund.

- Approved refunds will be processed within 7-10 business days and will be issued to your original payment method.

- Chargebacks or payment disputes initiated after a refund is processed or a return is denied will be treated as fraudulent and may result in legal action.

5. Chargeback and Fraud Prevention

- By making a purchase, you agree to comply with this return and refund policy. Filing a chargeback with your bank or payment provider without following our return process is considered fraudulent and will result in the revocation of your right to a refund.

- Any fraudulent claims, including attempts to dispute legitimate charges, will be investigated, and legal action may be pursued to recover losses.

6. Damaged or Incorrect Items

- If you receive a damaged or incorrect item, please notify us within 48 hours of delivery. We will arrange for next steps.

7. Contact Information

- For all return and refund inquiries, please contact us at info@milkandmane.com.

8. Legal Disclaimer

- Milk & Mane reserves the right to reject returns that do not comply with this policy. This return and refund policy complies with applicable consumer protection laws and does not limit your statutory rights.